Thousands of individuals every year support us in a huge range of ways – some join our community groups; some donate to our campaigns or make a regular gift; some leave us a gift in their will; some raise money by baking cakes, running marathons or even dyeing their hair. For each and every one we’re incredibly grateful.

Thanks to that support we have helped bring about many positive changes, but there is so much more to do. The need for your support for our work remains urgent so that we can continue to work as hard as we can to make a real difference at the Royal United Hospitals Bath.

We want you as a supporter to feel valued by us, so we make you the following promises:

  • We will always abide by the Fundraising Code of Practice to ensure that we have the highest standards of fundraising we can.
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Fundraising Code of Practice and with this Promise.
  • We will comply with the law as it applies to charities and fundraising.
  • We will never sell your data to another organisation. In addition, if we ever need to send data to a third party (for example mailing our newsletter) we will make sure the company we use has signed a data processing agreement with us, so that they are bound to take care of your data in the same way we do.
  • We will only contact you if you have expressly ‘Opted-in’ to being contacted or there is a legitimate interest to do so.
  • If you contact us to say you no longer want to hear from us, we will update our records within two working days.
  • We will make it as easy as possible for you to contact us, so you can tell us what we are doing well, tell us what we aren’t doing so well, or to change your opt-in preferences.
  • We won’t target vulnerable people for fundraising. If you or someone close to you is considered vulnerable, we will do our utmost to ensure that all our interactions with you are done as sensitively as possible, and we’ll listen to what you do and don’t want. We want to always ensure that our supporters, vulnerable or not, feel able to make an informed decision about how you support us, and don’t feel pressured in any of your interactions with us.

The Forever Friends Appeal is registered with the Fundraising Regulator, the independent body which sets and maintains the standards for charitable fundraising in England, Wales, and Northern Ireland. We are committed to its Fundraising Promise and to treating donors and the public with respect, fairness, honesty, and clarity in our fundraising activities.

To find out more about how we use your data, view our Privacy Policy, get in touch on 01225 825691 or email forever.friends@nhs.net to request a printed copy.