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Hospital Heroes

Win a well-deserved getaway with Avios Group (RUH Staff only)

Earlier this year, Avios Group teamed up with British Airways to launch the Avios Thank You Appeal. The idea was to raise as many Avios (reward points) as possible for NHS workers, to say thank you for the amazing work they’ve been doing during the COVID-19 emergency.

They asked millions of British Airways Executive Club Members to donate their Avios to NHS workers, and with their help Avios Group raised an incredible 305 million Avios – enough to thank over 5,090 NHS workers!

At the RUH, we have been given 20 prizes of 60,000 Avios to give away to staff. That’s enough buy a flight for that well-deserved getaway, a trip to the theatre with your loved ones, or a weekend away in a relaxing hotel.

Enter now for free, using the form below. Entries close midday on Thursday 29 October.

Offer now closed

RUH prize draw terms and conditions:

  1. Entry is scheduled to close at midday on Thursday 29 October.
  2. All persons entered must be currently employed by the Royal United Hospitals NHS Foundation Trust.
  3. Winners will be selected at random from the list of RUH staff entered.
  4. All entered RUH staff members will have only one opportunity to win. This means that RUH staff members who enter more than once will have only one entry put into the draw.
  5. Winners will be notified directly by email, shortly after the competition has ended
  6. If the winner cannot be contacted, the winner forfeits all rights to the prize and an alternative winner will be selected
  7. The Forever Friends Appeal charity reserves the right to suspend, cancel or modify the prize draw at any time and for any reason without notice
  8. The prize is non-transferable
  9. Prizes are donated by Avios Group
  10. For details about prize receiving and redemption, see the Avios Thank You Appeal awarding terms and conditions below.
  11. Entry implies acceptance of these terms and conditions as final and binding

Avios Thank You Appeal awarding terms and conditions

  1. The Avios Fund (The Fund) consists of 305 million Avios points donated by Avios Group (AGL) Limited and British Airways Executive Club (BAEC) members during the Avios Thank You Appeal (the Initiative)
  2. AGL will distribute the Fund to 5,090 NHS workers (Nominees)
  3. Each Nominee will receive 60,000 Avios
  4. Nominees will be selected by their local NHS Organisations (e.g. Trusts) by 2 November 2020
  5. The Fund will be distributed proportionally to NHS Organisations in England and Northern Ireland, based on the number of employees in each NHS Organisation.
  6. The number of Awards available to each NHS Organisation will be communicated to each NHS Organisation
  7. Each NHS Organisation assumes full responsibility in selecting their Nominees
  8. NHS Organisations will advise Nominees either via email or phone if they have been selected between 12 October 2020 and 02 November 2020
  9. Nominees should be employed in the relevant NHS Organisation at the time of nomination and should have been involved in supporting the emergency during the Covid-19 pandemic
  10. Nominees will need to be a member of the British Airways Executive Club (BAEC) in order to receive the Avios points
  11. AGL will contact each nominee on their NHS email. Nominees must provide their BAEC details by filling in an online form, by 25 November 2020, in order to receive their Avios Award within a week from submission
  12. Avios Awards will be awarded by 3 December 2020
  13. Nominees that provide details after 25 November will still be able to receive their Avios Award
  14. Nominees that provide details between 25 November and 31 January 2021 will receive their Avios Awards by 15 February 2021
  15. Avios Awards will not be awarded to any Nominee submitting their details after 31 January 2021.
  16. Only 1 Award per Nominee is permitted
  17. By providing their personal and BAEC details, including membership ID, Surname and email address, each Nominee agrees to share the necessary data in order to receive the Avios points and to allow the Integrated Care Systems (ICSs) verification
  18. All data will be treated in accordance with the British Airways Privacy policy
  19. By submitting a nominee list, each NHS Organisation confirms they have the Nominee’s consent to share their personal details with AGL, with the sole purpose of processing the Avios Awards
  20. Recipients will be asked to give permission to AGL and British Airways to include their name and job title in a resulting press release and media opportunities. The recipient may be asked to give a quote for a press release, have their photo taken to use with press, and may be asked to take part in press interviews, should their NHS contract allow. Nominees have the right to refuse
  21. AGL reserves the right to adjust the distribution of Avios points to NHS workers, based on the final number of nominees that provided their BAEC details
  22. Avios are issued and redeemed in accordance with Avios terms and conditions. For full details please visit www.britishairways.com/avios
  23. The promoters are: Avios Group (AGL) Limited, Astral Towers Betts Way, London Road, Crawley, West Sussex RH10 9XY Company registration 02260073 and British Airways Plc (BA), Waterside, PO Box 365, Harmondsworth, West Drayton, UB7 0GB. Registered No. 1777777 England
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Cheers! Helping our NHS heroes stay hydrated

Dedicated hydration stations are helping frontline staff at the RUH stay refreshed thanks to funds raised in response to COVID-19.

The stations which look like small fridges have been installed across the hospital, there is now one on every ward. Rhyannon Boyd, Head of Fundraising said:

“It might seem simple but we all know it’s important to stay hydrated. Our staff are constantly reminding our patients to drink fluids but the message is also important for them too.

“It has been difficult for our staff to have easy access to a cold drink on our wards and during the summer it gets very warm in the hospital. They also have the added pressure of wearing personal protection equipment (PPE) throughout their shifts so it’s important that our clinical colleagues stay hydrated.

“Thanks to the generosity of our donors and an NHS charities together grant the new hydration stations are making a big difference to staff. We’ve also been able to provide thousands of reusable water bottles for our colleagues. They can label the bottles with their name and keep a cold drink in the hydration station throughout their shift.”

According to the NHS website it states that it’s important to drink enough fluids. In climates such as the UK’s, we should drink about 1.2 litres (six to eight glasses) of fluid every day to stop us getting dehydrated.

Since the roll out of the hydration stations, there has been an overwhelming response from staff. Victoria Marlow, Senior Sister on Philip Yeoman ward said:

“It’s great to have a dedicated drinks station. We really appreciate the generosity that has enabled us to have this on our ward and we all love the water bottles too. It will definitely make it easier for us all to keep hydrated, a big thank you to everyone who donated.”


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Special memory boxes created for patients at RUH Bath

Creating special memories and keepsakes for patients nearing end of life and their families has been made possible thanks to donations made by the public to our Hospital Heroes Appeal.

Memory boxes have been created and will be delivered to every ward, including the Intensive Care Unit (ICU) and Emergency Department during this year’s national Dying Matters Awareness Week, 11-18 May.

Helen Meehan, (pictured above) Lead Nurse Palliative Care and End of Life Care said: “The coronavirus pandemic does present new challenges, but caring with compassion, kindness and respect are absolutely central to all that we do.

“Every patient matters and every family matters here at RUH Bath and we are so pleased to have the memory boxes. They will enable our staff to support patients nearing end of life and their families and we hope that the keepsakes and memories created will bring compassion, some connection and comfort.”

With the theme for this year’s Dying Matters week being ‘Dying to be Heard’, people are being encouraged to talk to their families, partners and friends and listen to their wishes if they want to talk about what is important to them. Conversations like these can be hard, but they are important to have.

Helen said: “When a loved one wants to talk about nearing end of life, it’s really important that we enable them to say what is important to them and that we listen as it will bring a shared understanding of what matters to them at this time.”

As well as helping patients create memories for their loved ones, the Trust has also introduced a ‘keeping in touch’ service and ‘virtual visiting’ by providing mobiles phones on all wards so families can spend time with their loved one, if they are unable to visit.

Since the beginning of the coronavirus pandemic over 150 RUH staff have received palliative care training and new COVID-19 resources have been developed by the Palliative Care Team to support staff on all wards so they can provide compassionate end of life care.

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New ‘wobble rooms’ introduced for RUH staff

Staff working at the Royal United Hospitals Bath NHS Foundation Trust can now visit one of several special quiet rooms if they are feeling overwhelmed and need some peace and quiet.

With workers at the hospital facing unprecedented challenges, the new rooms are already proving popular with staff that might be having ‘a wobble’ and need a moment to themselves.

The rooms have been introduced to provide staff with:

  • A place they can go to take a pause and ground themselves if they are feeling overwhelmed
  • A space to do some psychological first aid, such as mindful breathing
  • Somewhere to have a drink, snack or a short rest
  • Somewhere to make contact with the Pastoral Support team if they want to access more help
  • A space which recognises that our mental health fluctuates and that sometimes we need to take a moment to look after ourselves

The wobble rooms can be found in the Incident Coordination Centre, Education Centre, the EAP (Employee Assistance Programme) offices and the RHNRD and Brownsword Therapies Centre.

The new rooms are in addition to spaces around the hospital that already exist for staff who need to take a few minutes to find some peace and quiet, including the Spiritual Care Centre and garden.

Sarah Shatwell, Head of Staff Counselling at the RUH, said: “Our staff are facing huge challenges at the current time and we’re working hard to make sure we can support both their physical and mental wellbeing.

“The new wobble rooms are somewhere for staff to go if they need to take a moment to themselves and find some peace and quiet.

“All of the rooms have information about how to access further support including counselling, psychology support and support in relation to traumatic incidents. One has a laptop which can be used for video calls to the pastoral support team and another is located within the hospital’s counselling service where a qualified therapist is present if needed.

“We recognise that our staff are facing unprecedented demands and we will continue to do all we can to ensure they have the support they need.”

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Almost £80,000 raised for our hospital heroes

An incredible £77,000 has been raised to support staff at the Royal United Hospitals Bath during the coronavirus pandemic.

The Hospital Heroes Appeal was launched by the RUH’s charity The Forever Friends Appeal just over three weeks ago and the charity has been overwhelmed by the generosity from the public and local businesses.

The money raised will purchase items needed for care packages and vital equipment to support the Critical Care unit, Respiratory unit and Emergency Department and many more areas in the RUH.

Rhyannon Boyd, Head of Fundraising, The Forever Friends Appeal said: “We are extremely grateful to everyone who has donated to our appeal. We can’t thank everyone enough for thinking of our staff during this difficult time, it really means a lot.

“We have been blown away by the number of people who want to do something to support and recognize our committed NHS workforce during this COVID-19 situation.

“Some of the money has already enabled us to buy reclining bed chairs for our Critical Care staff to sleep on if they need to rest after a shift. We’ve also paid for a new secure video messaging service called vCreate to help patients in our Intensive Therapy Unit connect with their loved ones. And we also continue to provide pre-packed food and toiletries for our hard working staff and much more.”

James Scott, RUH Chief Executive said: “It is heart-warming to see all the support and acts of kindness already flooding in for our staff. To everyone who has already contributed – thank you, and to those of you thinking of making a donation, we really value your help in these uncertain times.”

If you would like to show your support for our hospital heroes, the best ways are either – make an online donation to our Hospital Heroes Appeal, register to be a volunteer at the RUH and/or share the charity’s news and thank you messages on your socials. Unfortunately, due to infection control restrictions, the RUH cannot accept gifted, handmade gifts or homemade food from the public.

To find out about the charity’s Hospital Heroes Appeal click here and/or apply as a volunteer click here

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