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Heroes of the RUH – Candice Scott

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Meet Candice Scott, Community receptionist in the Emergency Department at the Royal United Hospitals Bath.

I like helping others so I felt like I could make a difference working in the NHS, assisting patients and working alongside clinical and non-clinical staff. This year I am working on Boxing Day and throughout the New Year period, so knowing we have the support of the community at this time makes me smile. 

Every time I am on a shift I try my hardest to be accommodating and support others. From this I can only hope that I have made a difference to at least one person’s day. Being in a department that is constantly under pressure I feel it’s important to spread kindnessI make a habit of reflecting on what I’m most grateful about every day.  

Before Covid when we could look at people’s faces and read expressions, I remember walking past an older patient, who stopped me and told me how much my smile meant to them. Since that moment I’ve tried to make it a habit to do more because I can see that it means a lot to patients who are coming in sometimes alone, scared or just lonely.  

Something my colleagues may not know about me is I flew out to America by myself to work in a summer camp – where I was almost attacked by a one eyed-racoon, saw a rattlesnake and constantly ran from bears that would come through our camp! 

Outside of work, I run and dance for a number of troupes in the Bristol area. I have performed at Bristol Pride, Love Saves The Day, Bath Carnival… just to name a few! My biggest achievement has been GRADUATING with a 2:1, in spite of being diagnosed with bilateral hip dysplasia and the impact of Covid. 

Covid has taught me to be more appreciative of the little things. I miss things that I know I will never take for granted again… like hugs!

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