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A message from the Head of Fundraising regarding Supporter Data

You may be aware that Blackbaud, a leading supplier of donor databases to the charities sector, recently announced that it had been subject to cyber attack in May this year. We are writing to let you know that we were informed on Thursday 16th July that, like many other charities, the product we use at The Forever Friends Appeal was affected by the attack. Thankfully, the attack was successfully stopped but unfortunately it did result in some back up files with limited personal information eg name and contact details being copied.

We would like all our supporters to know what we have done in response to this cyber attack and reassure you about the safety of your data. We immediately worked with Blackbaud, our Information Governance Team and IT Department at the RUH to assess what data was potentially exposed and the risks to our charity donors. In addition we have consulted with the Information Commissioners Office about this breach which was initially reported to them by Blackbaud.

The Blackbaud database we use is solely for managing charitable donors and I can confirm that at no point were any sensitive personal details, bank or credit card information or any RUH patient information accessed in this attack. Blackbaud believes the data file was subsequently destroyed without onward dissemination but is continuing to work with specialists and law enforcement to monitor the situation to provide increased assurance to customers.

We would like to reassure you that we take the security of your data very seriously. We continue to work closely with our Information Governance Team and IT Department to ensure that all systems we use have the very best security protocols available and that our donor’s data is kept safe and secure.

For advice and information about how to protect you and your family, and the technology you rely on please visit https://www.ncsc.gov.uk/section/information-for/individuals-families

If you would like any further details or to discuss any concerns please contact us by email at forever.friends@nhs.net