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Message for all our volunteers and supporters re: Coronavirus


17 March 2020

Dear valued volunteers & supporters,

We want to thank you for your kind and continued support and we’re thinking of you and our wonderful community of supporters at this time.

Our staff at the RUH are working incredibly hard to keep all of our patients safe and we are following the guidelines of the Department of Health about COVID-19 (coronavirus). As always, the care of our patients is the number one priority.

The COVID-19 is a rapidly changing situation so as the RUH Hospital Charity we wanted to give some guidance and advice on visiting our hospital, our future planned events, fundraising in the community and how you can support for our charity and your hospital. Please check regularly for updates.

To stay up to date with the latest NHS information and advice about coronavirus please click here

Visiting our hospital and Forever Friends Appeal offices

The Forever Friends Appeal offices are based on site at the RUH and we want to help keep our hospital site safe, therefore over the coming weeks and months many of the team will be working remotely from home. We are asking volunteers and visitors to please refrain from visiting the hospital unless specifically invited to do so. Whilst we may not be able to speak to you in person we will be available via the phone and email.  We may not always be able to answer phone calls immediately but do leave messages as we are able to pick up voicemail.

All non-essential meetings or events have been cancelled or postponed for the foreseeable future, instead we can talk to you via phone/ video calls where practical. The cancelled events includes cake and book sales that would normally be held in our atrium at the RUH. We have contacted our supporters who were due to hold an events here at the RUH and we will get in touch if you have an event planned in the near future if it needs to be cancelled or postponed.

If you do visit our hospital for an appointment, treatment or as a visitor, we kindly ask that you use the alcohol hand gel provided at each of our main entrances as you enter and leave hospital to protect yourself and others. Please also check regularly the information and advice being given by our hospital here

Our planned events

Whilst the COVID-19 situation continues, we are looking at how we can help reduce the risk of the spread of infection and keep our supporters safe. The health and safety of all our event participants, supporters and volunteers, many of whom take part in support of a family member who is a patient or as a patient themselves, is our absolute priority.

We have therefore decided to postpone the Walk of Life which was due to take place on Saturday 16th May.  We are currently working with the our suppliers to find an alternative date for later in the year and will keep in touch with all registered walkers to update them with the plans, as soon as they are confirmed. We would like to thank all of our brilliant walkers and volunteers for their support with this event so far, especially for all the hard work they have put into training and fundraising. We are determined to make sure every step they take/have taken, will still count for our patients.

At this time, we are also monitoring the other events we organise as a charity, and the impact they could potentially have on our supporters and others. The Event Section on our website will be updated on a regular basis and should plans for any of our other events change, we will notify those that may be affected as soon as possible.

If you are planning to attend an event which is organised by a third party in aid of The Forever Friends Appeal, then please check with the organiser for an update and further information.

Fundraising in the community

If you were planning to hold your own fundraising activities in aid of our charity in the coming weeks we understand that you may now have questions about what to do. We would recommend that you carefully consider the activities you have planned as the situation and government advice is changing on a daily basis. It is important that you keep up to date with the latest NHS guidelines and Government information to help you make your decisions.

Your support of the RUH hospital is very much appreciated especially at this time but more importantly your health and wellbeing, as well as that of your families and the wider public, is paramount. We fully understand if you decide to postpone or cancel your fundraising activities or you may choose to do a “virtual” activity in your own home.

Supporting the RUH Bath at this time

Our RUH hospital staff are working incredibly hard to continue to provide the highest quality of care for all our patients. If you would like to show your support to our staff and hospital you can by making a donation – we are incredibly grateful to all our supporters and the funds will be used towards the areas in the hospital where it’s needed most.

During this time we will be providing updates via social media, our website and e-newsletters, if you would like to sign up to receive news and information about how you can support our work please click here.

If you have any questions about how to support the hospital or about your fundraising please email forever.friends@nhs.net

Thank you for your patience and continued support

Rhyannon Boyd

Head of Fundraising